Terms of service

Terms & Conditions

These Terms & Conditions govern your use of the Pawversity University website and services. By using our site or placing an order, you agree to these terms.

1. About Us

“Pawversity University” (“we”, “us”, “our”) is an online brand offering personalised pet-related products.

2. Use of the Website

You agree to:

  • Use this website for lawful purposes only

  • Not attempt to hack, disrupt or misuse the site

  • Not copy or redistribute our designs, logo, photos, or content without permission

3. Products & Personalisation

  • Many of our products are personalised using your pet’s photo, name or other text.

  • By uploading images or text, you confirm that you own the rights to use them and that they do not infringe any third-party rights or contain illegal/offensive content.

  • We reserve the right to refuse or cancel any order that contains inappropriate content.

4. Pricing & Payments

  • All prices are shown in the currency indicated on the site (e.g., GBP).

  • We reserve the right to update prices, offers and fees at any time.

  • Payments are processed securely through our payment providers (e.g. Shopify Payments, PayPal, etc.).

5. Shipping & Delivery

  • Delivery estimates are guidelines only and not guaranteed, as delays may occur due to couriers, customs, or external events.

  • See our Shipping & Delivery page for full details.

6. Returns & Refunds

  • Our returns and refunds are governed by our Refund Policy and Returns Policy.

  • Note that personalised items are generally non-returnable except in cases of damage or error.

7. Intellectual Property

  • All logos, artwork, designs, text and graphics on this site are owned by Pawversity University or used under license.

  • You may not reproduce or use our content for commercial purposes without written permission.

8. Limitation of Liability

We are not responsible for:

  • Delays or failures caused by events outside our control

  • Minor colour or positioning differences between preview images and final printed products

To the maximum extent permitted by law, our liability for any claim relating to a purchase is limited to the amount paid for that order.

9. Changes to Terms

We may update these Terms from time to time. The latest version will always be posted on this page.